Returns & Refund Policy
At Crazilo, customer satisfaction and product quality are our highest priorities. Learn about our simple, hassle-free return and refund guidelines.
7-Day Return Window
Request returns within 7 days of delivery for eligible items.
Quality Guarantee
Full refund or replacement for damaged or incorrect packages.
Easy Pickup
Doorstep return pickup arranged seamlessly by our logistics team.
1. Eligibility for Returns
Due to the perishable nature of food products, dry fruits, and spices, returns are accepted strictly under the following conditions:
- Item received is damaged during transit, tampered, or spoiled.
- Incorrect product or variant delivered.
- Product delivered past its specified shelf-life or expiry date.
2. Return Process
To initiate a return or replacement, please notify our support team within 7 days of delivery:
Support Email: hello@crazilo.com
Support Phone / WhatsApp: +91 98765 43210
Please attach clear photos or unboxing video of the affected package along with your Order ID.
3. Refund Processing
Once your return request is approved:
- Prepaid orders will be refunded directly to your original payment method within 5–7 business days.
- COD orders will be refunded via UPI transfer or direct bank transfer upon verification.
- You may also choose instant Crazilo store credits for immediate store purchases.
4. Cancellation Policy
Orders can be canceled free of charge before they are dispatched. Once dispatched, cancellation is subject to courier handling fees.
Need help with an order?
Our support team is available Mon–Sat, 9am–6pm IST.